Privacy Policy

EXNOTE Privacy Policy

This Privacy Statement explains how https://www.exnote.cn/ (“we”, “us”, “our”) collects, uses, shares and processes your personal data. We respect your privacy and strictly follow the principles of legality, legitimacy and transparency, only collect minimal necessary data, and adopt technical and administrative measures to secure your information.

1. Definition & Collection of Personal Data

Personal data refers to information that can directly or indirectly identify you. Irreversibly anonymized or aggregated data that cannot trace back to you is not classified as personal data.

1.1 Information you actively provide

We collect data you submit when interacting with our website:

Account registration information, contact details, billing and shipping addresses
Payment information when placing orders (card numbers, checkout verification data)
Content sent via online chat, customer service messages and surveys
Information submitted for promotions, contests and marketing activities

1.2 Automatically collected device & usage data

When you visit https://www.exnote.cn/, we automatically gather:

Device model, unique device ID, IP address, operating system, browser type, browsing logs, diagnostic data and approximate location (via IP or GPS where available). These data help us optimize our website and shopping experience.

2. How We Use Your Personal Data

We process your personal data for the following legitimate purposes:

Deliver and optimize our products & services

Process orders, complete delivery, conduct data analysis, product research and internal audits. We also use your data to manage promotional events you participate in.
Communicate with you

Reply to your customer service requests, send order updates, transaction notifications and policy adjustments.
Personalized marketing (requires your explicit consent)

Send exclusive product recommendations and marketing offers, measure campaign effectiveness. You may withdraw your consent for marketing messages at any time by contacting us.
Maintain platform safety

Verify user identities, monitor fraud risks, investigate suspicious or illegal behaviors, and enforce our website terms to protect all users.

3. Cookies Statement

Cookies are small text files stored on your browser or device to record visitor identifiers and browsing preferences. We also use similar tracking technologies collectively referred to as “cookies” in this policy.

We use cookies to personalize page content, deliver targeted advertisements, analyze user behavior and provide safer shopping sessions. You can adjust cookie access permissions via your browser settings.

4. Disclosure of Your Personal Data

We will never sell your personal data to third parties for their independent marketing without your explicit consent. Data sharing only occurs under the following circumstances:

Authorized service partners

We share necessary information with logistics, payment and operation partners solely to fulfill orders and operate our website normally.
Corporate restructuring

If we undergo merger, acquisition, joint venture, business transfer or bankruptcy settlement, your personal data may be transferred to the new business subject.
Legal compliance requirements

We may disclose data to comply with court rulings, government law enforcement requests, national security needs, or to safeguard our legal rights and investigate fraud.
Internal affiliated companies

We share data with our affiliated entities for unified service management.

5. Data Storage, Transfer & Legal Basis for EEA Users

Your personal data may be stored and processed outside your residential region.

If you reside within the European Economic Area (EEA), all data processing complies with Article 6(1) of the GDPR. We only retain your data for the period required to fulfill the purposes stated in this policy, unless longer storage is required by law.

6. Children’s Privacy Protection

Our website and furniture products are designed for adult customers. We do not knowingly collect personal information from users under 16 years old.

If we confirm we have obtained data from minors under 16, we will delete such information immediately. Please contact us promptly if you find a minor has submitted personal data to us.

7. Your Rights Over Personal Data

You have the right to:

Access, correct or delete all personal data we store about you
Restrict or object to our subsequent processing of your personal data
Request a copy of your data in a standard readable format
Submit complaints to local official data protection authorities

We may verify your identity before handling your requests to protect your privacy security. All valid applications will be responded to within 30 days. Applicable laws may allow us to reject partial data requests under specific conditions.

8. Third-Party Websites & Services

Our website may contain links to external third-party platforms. This Privacy Policy only applies to information collected via EXNOTE’s official site https://www.exnote.cn/.

We take no responsibility for the privacy rules and content of third-party websites. Please read their independent privacy policies before using external services.

9. Data Security

We deploy reasonable technical, physical and administrative security measures to prevent unauthorized access, leakage and improper use of your personal data.

10. Updates to This Privacy Policy

We may revise this policy regularly to adapt to new technologies, industry standards and regulatory updates.

Your continuous use of https://www.exnote.cn/ after the effective date of revisions constitutes acceptance of the updated policy. If you disagree with the revised terms, stop using our website and contact us to close your account.