EXNOTE Return & Refund Policy
Thank you for shopping with EXNOTE.
Read this guide if you need to return, exchange or cancel your order.
1. Return Rules
All eligible items can be returned within 30 days after delivery for merchandise value refund (minus applicable fees).
Return requirements: Items unused, intact with original packaging. You are responsible for damage caused by poor packaging during transit. Return shipping fees depend on your return reason.
How to start a return
Email our support team: walys2026@outlook.com (Mon-Sat, 9:00 a.m.–6:00 p.m. PDT).
After your return application is approved, we will send a pre-paid return label with shipping instructions. We will inspect your parcel and process the refund once received.
2. Refund Fees & Timeline
- Standard products: 10% restocking fee deducted from refunds
- Sofas & sectionals: 20% restocking fee deducted from refunds
Shipping fee deduction rules
1. Buyer’s own reasons (wrong size, dislike color/fabric, ordered by mistake, found cheaper elsewhere, no specific reason): You cover return shipping cost, which will be subtracted from your refund.
2. Our liability reasons (product defective, damaged on arrival): No return shipping fee charged.
After inspection and approval, refunds will go back to your original payment method. Banks may take 1–4 business days to process the fund, and some banks only show the refund on your next billing statement.
3. Return Address & Time Limit
Please contact us to get the return address.
- After receiving the return label, ship your package within 14 days.
- Truck/freight delivered items need to follow carrier’s scheduling timeline coordinated with our team.
- Late shipments without prior communication may be rejected or require extra review.
Notice: Warehouse does not accept walk-in drop-offs. Contact us in advance for return arrangement.
4. Order Modification & Cancellation
Orders are usually packed and shipped within 8–12 hours.
You can cancel or adjust your order for free before receiving the tracking shipment email.
- Cancel before dispatch: No fees
- Cancel after shipment: Restocking fee applies (10% for regular goods / 20% for truck-delivered furniture)
Non-cancellable & non-refundable goods: Clearance / Final Sale items, display samples.
If you cancel and reorder a new item, the new order will have a separate estimated delivery date.
5. Non-Returnable Products
Clearance items, gift cards cannot be returned.
Email walys2026@outlook.com for inquiries.
6. Exchange Process
We do not support direct one-click exchange.
If you need another color/material of the same product: Submit a return request for your current item first. Once your return is confirmed, place a brand-new order for your desired version.
If your original order used gift cards or promo codes, email our support for further assistance.